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Magento 2 RMA

Magento RMA by Exto is designed to streamline and improve product returns in your Magento store. Set custom return processing steps, issue partial or full refunds, and accept inbound requests from both customers and guests - all through the tailor-made intuitive interfaces.

Compatibility: Magento 2 Community / Enterprise 2.0.0 - 2.2.*
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Benefit from a Powerful Admin Interface

We have dedicated months to exploring how companies process their returns. This has resulted in rigorously crafted admin interfaces.

More control. Fewer staff mistakes.

Custom interface of the ticket view page

Based on the ReadyCloud research, 30% of ecommerce purchases are returned to a store. Having a Magento product return system is an indispensable condition to gain a competitive advantage in a market and is a massive ‘pull factor’ for customers.

Once a client submits a product return request, the return management staff receives a notification and starts processing the claim. A manager intuitively utilizes a custom-crafted interface that encompasses in one place all the essential data. At the backend, a return ticket view comprises a request owner and status, resolution details, and data on the returning product along with the reason behind it.

Additionally, an agent can have an overview of the associated order and other RMAs for the current order. Having the core information at hand, staff can efficiently handle product returns and optimize the workflow. Built using AJAX, the advanced admin interface enables prompt and error-proof ticket processing.


Keep Your Staff Informed

When agents collaborate on the same return request, there is the increased probability of committing an error. To address this is the internal communications channel. It allows an agent to leave internal messages for other agents, while the comments remain invisible to shoppers.

Leave notes through the internal communications channel

Keep Your Customers Updated

According to the comScore study, 67% of consumers check a retailer’s return policy before proceeding to order, while 92% of customers decide to purchase again if the returns are hassle-free.

Create straightforward return and online refund regulations, and update customers on every product return step, making the retrieval process completely transparent and manageable.

Send notification emails to customers

Streamline the Workflow

It is possible to add specific custom steps required to process product returns, such as requesting more details, making additional revisions, or any other option. Further, label names for each store can be defined individually.

After each phase, the system can automatically notify both a customer and an admin on the updated status. The solution fits businesses of all sizes and any level of return process complexity.

Create custom product processing steps

Request Online Product Returns Both as a Customer or a Guest

According to the Invesp statistics, 62% of clients are more likely to buy items online if it’s possible to return a purchase in-store. Exto RMA allows the submitting of online returns as a customer and as a guest at an equal level.

A modern AJAX interface guides the user through the product return process, allowing the selection of any number of return items from previous customer orders.

Request product returns as a guest or as a customer

Organize and Control an Incoming RMA Flow

An agent can scan through the return request numbers, associated order numbers, and discover which items are subject to reimbursement or whether an item’s package is open, broken, or unaffected. The system allows to sort RMAs by the reasons of return, request statuses, and resolutions, and set specific timeframes of the request’s creation date or date of update.

A pool of queries is assigned to the corresponding admin accounts, and automatically filled in with the request’s details and additional comments.

Organize and control the inbound RMAs

Launch Right Away

Being packed with standard process workflows and email templates, the product enables you to start product return support within minutes of integrating Exto RMA into your Magento store.

Fast start of the return management process

Download RMA User Guide