Benefit from a Powerful Admin Interface
We have dedicated months to exploring how companies process their returns. This has resulted in rigorously crafted admin interfaces.
More control. Fewer staff mistakes.
Based on the ReadyCloud research, 30% of ecommerce purchases are returned to a store. Having a Magento product return system is an indispensable condition to gain a competitive advantage in a market and is a massive ‘pull factor’ for customers.
Once a client submits a product return request, the return management staff receives a notification and starts processing the claim. A manager intuitively utilizes a custom-crafted interface that encompasses in one place all the essential data. At the backend, a return ticket view comprises a request owner and status, resolution details, and data on the returning product along with the reason behind it.
Additionally, an agent can have an overview of the associated order and other RMAs for the current order. Having the core information at hand, staff can efficiently handle product returns and optimize the workflow. Built using AJAX, the advanced admin interface enables prompt and error-proof ticket processing.