Nothing is more important than a streamlined customer support system, especially when it comes to an e-commerce store based on Magento. There is no doubt you can harness the power of various email applications to provide quick customer service and support however, for added reliability and seamless precision you need to incorporate and integrate the use of a comprehensive set of Magento 2 help desk features.

This is where Exto.io’s Magento Help Desk comes in. Leveraging their resources and heightened technical expertise, you will be able to incorporate the use of a full-feature online ticket system for your Magento based e-commerce store.

WHY UTILIZE MAGENTO HELP DESK INSTEAD OF A THIRD-PARTY PLATFORM?

This is a good question. You see, it is important to understand that while you can use a third-party customer support program, it will require you to integrate that support platform in a specific way, fusing it to your e-store. This means you will have to rely on customizable development, which in turn means added costs.

Should you decide not to integrate the third-party Magento customer service program on your e-commerce store, you will have to run in independently from your administrative accounts, your client database, etc.

EXTO.IO – STREAMLINED MAGENTO 2 HELP DESK SUITE

Exto’s Help Desk support suite is comprised of a broad base of features and benefits that you can quite easily integrate in your Magento e-commerce store. We focus on transcending client expectations, providing them with an immersive experience, enhancing their operational efficiencies when it comes to highly intuitive and interactive customer service and support.

We can help provide you with brand new, customizable interfaces and ticket system integration for your store data.

Having invested a considerable amount of time and resources in understanding every little aspect and detail of a company’s support staff and its functionality, we developed a seamless and state-of-the-art interface for your program.

Exto’s Magento 2 Help Desk can provide a single point of access for all your e-store support department functionalities, which primarily include customer details, order forms, return orders, spent rewards points, store credit, past tickets, content and related order, full ticket history and a powerful communications hub for your staff.

An all-in-one solution – beats everything else anybody else has to offer.

OUR HELP DESK SERVICES

MOBILE INTERFACE

According to a research based on the use of mobiles to contact customer support, it was determined that over 60% of customers prefer to use their smart devices to get in touch with e-commerce company.

This is essentially why you need to incorporate a powerful, streamlined and efficient mobile interface that ensures user-friendliness and exclusivity.

With our Magento 2 Help Desk on your back, you can leave the design, development and implementation of a seamless interface to use. We have the resources and the diligence to do exactly what is required to keep you ahead of the curve.

EMAIL FETCHING

An e-store service desk without a proper, fully integrated email feature is like a car without gas, no matter how high performing the car, you won’t be going anywhere without gas. Exto.io can be your source of powerful integration.

We can provide you a complete two-way synchronization solution encompassing all your email accounts, merging them with our Help Desk via POP3 and IMPA web applications. This will enable your customers or agents to directly and independently reply from their mailboxes.

Our system will help parse your entire content into adequate ticket threads – or if need be, create new ones.

DATA INTEGRATION

With our data integration and management solutions, you will be able to assign tickets to your customer order. This means the customer order items will be visible to your support staff as well.

Your staff will be able to check a plethora of customer’s orders, return requests and other tickets as well as the customer’s store credit or reward points balance. With all this on a single screen, your customer representation will have a bird’s eye view of everything – streamlining customer support.

DEPARTMENTS AND AGENTS

We can help integrate individual departments, routing them directly onto your e-commerce website. You will be able to assign different agent accounts to each one of the departments to organize and streamline the workflow of your tickets. There is nothing more important than the adequate alignment of your tickets with each department and agent, which will help prioritize the workflow.

INTERNALIZED COMMUNICATIONS CHANNEL

Exto’s internal ticket threading will keep all your important and confidential communications, which are specifically intended for staff, in the ticket threads. We will also store your internal communications in ticket status updates and re-assignments to create a proper history tracking operation.

CONTACT FORM INTEGRATION

It is absolutely vital to not let any contact attempts to bypass your staff, and the our fully integrated, Native Magento contact form helps route all manner of queries back to your Help Desk.

EXTO REWARD POINTS, STORE CREDIT AND RMA INTEGRATION

Our ticketing viewer can help your staff view all customer reward pointsstore credit and RMA.

EXTERNAL VIEW

There is no question that you need to also take care of customers that don’t have an account on your website. At Exto’s Magento 2 Help Desk we can provide you with an efficient interface where your customers will be able to view all the necessary features.

THE BOTTOM LINE

All in all, these are some of our most powerful Magento 2 Help Desk services that you can avail and enhance the operational efficiency of your e-store.